Return & Refund

At Risebass, we strive for customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Returns & Exchanges

You must contact us within 30 days of receiving your item to initiate a return or exchange request. Requests made after 30 days will not be accepted.
Items must be returned in their original condition, unused, with tags, and in the original packaging. Proof of purchase is required.
Items returned without authorization will not be accepted.

Return Process

Initiate a Return: Please contact our customer service team at support@risebassaudio.com with your order number and provide photos/videos of the item(s) to determine eligibility. Our team will respond within 3 business days.
Ship the Item Back: If your return is approved, we will provide you with the return address and instructions on how and where to send your package. Please use a shipping method that includes tracking and insurance, as we are not responsible for lost returns.
Inspection and Refund/Exchange: Upon receiving your returned item, we will inspect it within 3-5 working days. If approved, we will initiate a replacement for exchange or issue a refund to your original method of payment.

Return Charges

If the return is due to our error (e.g., incorrect product, quality issues), we will refund your purchase including shipping costs.
If the return is due to buyer's remorse (e.g., dislike, wrong size), the buyer is responsible for return shipping costs.
No restocking fee will be charged.

Refunds

Once approved, refunds will be processed and credited to your original method of payment within 2-3 working days.
If you haven’t received your refund within this timeframe, please check with your bank or credit card company. If the issue persists, contact us at support@risebassaudio.com.

Order Cancellations

Orders can be canceled if contacted in time before shipment. Once the parcel is shipped, orders cannot be canceled.
For cancellation inquiries, please contact our customer service team at support@risebassaudio.com.

For further assistance or inquiries, please contact:

US Customer Service Team: Available Time: 9:00am-5:00pm PST, Monday to Friday

Thank you for choosing Risebass. Your satisfaction is our priority.