Warranty Policy

At Risebass, we are committed to ensuring your satisfaction with our products. Our warranty policy is designed to provide peace of mind and support for your purchase.

Warranty Coverage:
Our products are covered under warranty for defects in materials and workmanship under normal usage conditions.

Warranty Period:
All Risebass products are covered by a 12-month warranty period from the date of purchase.

Non-Covered Situations:
The following situations are not covered by our warranty:

  • Damage caused by accidents, misuse, or abuse.
  • Unauthorized modifications or repairs.
  • Use of the product in a manner not in accordance with the instructions provided.
  • Damage caused by natural disasters, fire, water, or other acts of nature.
  • Normal wear and tear, cosmetic damage, or deterioration.

Warranty Procedure:
If you believe your Risebass product is eligible for warranty service, please contact our customer service team with your proof of purchase and a detailed description of the issue. Our customer service representatives will guide you through the necessary steps, which may include returning the product to us for evaluation. Once the product is confirmed to be covered under warranty, we will provide repair or replacement services at no charge.

To the extent permitted by applicable law, this warranty policy is the sole and exclusive warranty offered by Risebass. It excludes all other warranties, whether express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. This warranty does not affect any statutory rights that may apply under local laws. Risebass shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

Keeping Your Warranty Valid:
To ensure your warranty remains valid, please retain your proof of purchase and original packaging. These documents may be required when seeking warranty service.

Risebass reserves the right to amend this warranty policy as needed. For further information or assistance, please contact our customer service team.